Public Services > Police

MOPAC confirms the Met's £45m SIAM deal with Atos

David Bicknell Published 24 November 2015

Contract value may rise if TfL or other London bodies or police forces use SIAM deal; Atos already has £6m service desk contract at TfL


The Metropolitan Police Service (MPS) has had its choice of Atos for a major service integration and management (SIAM) confirmed by the Mayor's Office for Police and Crime (MOPAC).

A contract notice published by MOPAC says Atos has been awarded a five-year £45m contract for the supply of SIAM services to the MPS.

The notice says that the Total Technology Programme Infrastructure (TTPi) structure has been established to implement a service tower operating model for the delivery of ICT Services across the MPS and to procure replacement contracts that align with and support this model. The contract award notice covers the procurement of a single contract to deliver the following service integration and management services which includes service management, system integration (cross tower integration) and service desk.

Three offers were received with the award criteria based largely on the contact value (50%), the actual solution tendered (25%) and transition and transformation (5%).

The contract will be available to the Greater London Authority (GLA) and any of its functional bodies, notably the London Development Agency (LDA), the London Fire and Emergency Planning Authority (LFEPA); and particularly Transport for London (TfL), which could increase the contract's value. It will also be available to other UK police forces.

Earlier this year, TfL appointed Atos as its primary service desk contractor from March in a £6m deal.

Under a three to four year contract, the company will be charged with improving TfL's existing service desk solution, while ensuring cost efficiencies as it moves its operations towards a service integration and management (SIAM) and towers model.

Atos is expected to play a key role in helping TfL shift to its new model of information management services by working to identify "cross tower issues" through the use of real-time information.

"The service desk will be able to spot these trends emerging and quickly and proactively suggest solutions to improve the end user experience," said TfL in a statement.

TfL launched a tender for a £75m valued, five-year SIAM contract late last year as part of a major overhaul of its technology infrastructure.

Along with the force's procurement plans for TTPi, the MPS in August also gained approval to sign a back office support contract with Shared Services Connected Limited (SSCL). The organisation is a joint venture between Sopra Steria and the Cabinet Office.

The contract, for a maximum ten year term worth £216m, will see over 400 posts transfer to SSCL under Transfer of Undertakings (Protection of Employment) Regulations 2006 (TUPE) legislation.

From October 2016, services will transfer onto a new IT platform, with SSCL managing the new services from its facilities outside London. Although the cost of the contract over ten years is £216m, £52.9m of that is entry costs expected to be incurred in the first three years.

Related stories:

TfL picks Atos for Primary Service Desk role

Met expects to sign SIAM contract by early November


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