Public Services > Police

Lancs and City of London forces award custody and case management deals

Neil Merrett Published 27 September 2016

Lancashire opts for using Northgate’s Connect platform, mainly used by Athena forces, for its custody and case feel needs; City of London Police signs up Niche to handle same functions


The Lancashire and City of London Police forces have separately announced commercial agreements for software that will help overhaul their custody and case file management, opting to take up solutions provided via Northgate Public Services and Niche respectively.

Under a five year agreement, Lancashire Constabulary has adopted a force-specific variation of the Connect software platform that is also in use by a number police organisations making up the Athena multi-force collaboration.

Richard Robertshaw, Lancashire Constabulary’s operational lead, argued that the solution had allowed the organisation to become “largely paperless” in a short period of time to match its ambitions for realising a digital by default approach to case file management.

“We've taken the cloud version of the platform. This is one of the most important points for us, as it’s a secure environment and reduces the amount of support required for critical IT systems,” he said. “The roadmap for the platform also enables our force to take all the data from the legacy systems so we no longer have to run them, further reducing our costs.”

Millions of files are said to have now been migrated to the new solution, in what is described as a first full-back record conversion undertaken by a UK force to reduce reliance on legacy systems.

Although initially focused on case and custody files, additional crime and intelligence modules will go live via the platform from next year.

According to Northgate, Lancashire’s adoption of a force-specific platform still makes use of the same software in use by a total of 12 police organisations in the UK, allowing for the possible interoperability of data use between the different systems and expertise sharing.

City of London goes for Niche

Meanwhile, City of London Police have decided to appoint Canadian company Niche to supply a Custody, Case File, Crime and Intelligence (CCCI) solution that will support the processing and management of detainee and court case data as part of a five year contract.

According to the award notice, Niche was chosen from three bidders for the CCCI contract that was launched to procure a single commercial off the shelf (COTS) solution to replace multiple IT systems to process detainees, manage court case files, record crime and intelligence data.

The agreement, valued at £893,200, has been unveiled at a time when the Metropolitan Police, City of London’s neighbouring force, is also considering its CCCI options. Niche is the market leader, with Capita and Accenture expected to be the Met's other options alongside Athena.

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